This Return and Refund Policy applies to purchases made through kedziesports.com. Please review the information below before placing an order.
30-Day Return Policy
You may request a return within 30 calendar days after your order has been delivered.
To qualify for a return, the item must be:
Unworn and unused, except for a reasonable indoor fitting.
In the same condition in which it was received.
Complete with all original tags, accessories, and packaging.
Accompanied by an order confirmation, receipt, or other proof of purchase.
Shoes should be tried on only on a clean indoor surface. Items showing signs of outdoor wear, alterations, odors, stains, customer-caused damage, or use beyond a reasonable fitting may not be accepted.
The 30-day period applies to submitting your return request. Once your request is approved, please follow the return instructions provided by our customer support team.
How to Request a Return
Before sending any item back, email info@kedziesports.com with the following information:
Your order number.
The name and email address used to place the order.
The item you would like to return.
The reason for the return.
Clear photographs if the item is damaged, defective, or incorrect.
If your request is approved, we will provide return instructions and confirm the return address.
Items sent back without prior authorization may be delayed, refused, or returned to the sender.
Return Address
Approved returns must be mailed to:
Kedzie Sports
4924 S Kedzie Ave
Chicago, IL 60632
United States
This is our authorized return address and may differ from the location from which your order was shipped.
Please obtain return authorization before mailing your package. Do not send a return to the address on the original shipping label unless our customer support team confirms that address in your return instructions.
Returns are accepted by mail only.
Return Shipping Costs
Customers are responsible for return shipping costs when returning an item because of a change of mind, an incorrect size selection, an unwanted item, or another reason not caused by Kedzie Sports.
We recommend using a trackable shipping service. Please retain your shipping receipt and tracking number until your refund has been completed. Kedzie Sports is not responsible for customer-arranged return packages that are lost or damaged in transit.
If your item arrives damaged or defective, or if we sent the wrong item, contact us before arranging a return. After reviewing your request, we will provide return instructions and, when applicable, a prepaid return shipping label.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If an item arrives damaged or defective, or you receive an item different from the one ordered, contact info@kedziesports.com as soon as possible.
Include your order number and clear photographs showing:
The item received.
The damage, defect, or other issue.
The product packaging.
The shipping package and shipping label.
We will review the information and provide an appropriate resolution. Depending on the circumstances and product availability, this may include a replacement or refund.
Please keep the item and all packaging until you receive instructions from us.
Non-Returnable Items
The following are not eligible for standard returns:
Items for which a return request is submitted more than 30 calendar days after delivery.
Items showing outdoor wear, use beyond a reasonable indoor fitting, alterations, stains, odors, or customer-caused damage.
Items missing their original packaging, tags, or accessories.
Items not purchased from Kedzie Sports.
Gift cards.
Items returned without prior authorization.
These restrictions do not apply where prohibited by applicable law. They also do not prevent you from reporting an item that arrived damaged, defective, or incorrectly shipped by us.
Exchanges
We do not offer direct exchanges.
If you would like a different size or product, please request a return for the original item. Once your return request is approved, you may place a separate order for the item you would like.
Product availability is not guaranteed while your return is being processed.
Restocking Fees
We do not charge restocking fees for eligible returns.
Return shipping costs may still be your responsibility when the return is not caused by an error by Kedzie Sports.
Original Shipping Charges
Original Express Shipping charges are non-refundable when a return is due to a change of mind, an incorrect size selection, or another reason not caused by Kedzie Sports.
If the return is due to an item arriving damaged or defective, or an incorrect item being shipped by us, applicable original shipping charges will be refunded.
Orders shipped using Free Standard Shipping have no original shipping charge to refund.
Refund Process
After we receive your returned item, we will inspect it and notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 5 business days after inspection.
Your bank, card issuer, or payment provider may require additional time to process and post the refund to your account. This additional processing time is outside our control.
If more than 15 business days have passed since we confirmed your refund approval and you have not received the refund, please contact info@kedziesports.com.
Order Changes and Cancellations
To request an order change or cancellation, email info@kedziesports.com as soon as possible.
We will try to accommodate your request. However, changes and cancellations cannot be guaranteed once an order has entered processing or has shipped.
Once an order has shipped, please follow the return process described in this policy.
Contact Us
For questions about returns, refunds, or cancellations, please contact:
Store Name: Kedzie Sports
Email: info@kedziesports.com
Phone: +1 773-471-9230
Business and Return Address: 4924 S Kedzie Ave, Chicago, IL 60632, United States
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM, Central Time (CST)